Return and Refund Policy
Welcome to Maya ! Your satisfaction is our priority, and we are here to ensure a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
Returns
At Maya, we do not offer refunds, and returns are only accepted under specific circumstances:
- Manufacturing defects: If there’s an issue with the product due to a manufacturing defect, please contact us within 48 hours of delivery.
- The item must be unworn, unwashed, and in its original condition with all tags intact.
If your return request is approved, the customer must send the item back to us at their own expense. Once received and inspected, we will provide a replacement or store credit. Thank you for your understanding!
Exchanges
We offer exchanges as follows:
- Manufacturing defects: If there’s an issue with the product due to a manufacturing defect, please contact us within 48 hours of delivery.
- The item must be unworn, unwashed, and in its original condition with all tags intact.
- For any exchange the customer has to pay ₹150 for the shipment charges.
Process for Returns
1. Initiate a Return: Email us at shopmaya.today@gmail.com with your order details and reason for return.
2. Ship Your Return: Once your return request is approved, you will receive the return address. You must ship the item back at your expense.
3. Receive Store Credit: After we inspect the returned item, you will receive a store credit to your registered account or email.
Important Notes
* We do not cover return shipping costs.
* Any product returned in a damaged or used condition will not be eligible for store credit.
* No cash refunds will be provided under any circumstances.
If you have any questions about our policy, feel free to contact us at shopmaya.today@gmail.com
Thank you for choosing Maya !
